01 / YOUR ENQUIRY
We respond to your needs.
We use the data you send us to respond and follow up on your request.
INFORMATION AND TRANSPARENCY
Privacy
policy.
How we process the data you provide when contacting Hotels Performance and browsing our website.
02 / YOUR CHOICE
Marketing communications are optional.
You do not need to authorise them to send us an enquiry. You can withdraw your consent.
03 / YOUR RIGHTS
Information and control.
You can access your data, correct it and request its erasure where applicable.
01 / DATA CONTROLLER
Who processes your data.
Hotels Performance is the trading name of Travel Child Care DJ, S.L., the controller responsible for processing the personal data described in this policy.
- Legal company name
- Travel Child Care DJ, S.L.
- Tax identification number (NIF / CIF)
- B87080941
- Address
- Calle Francisco Remiro 17, portal F, 5ºA
28028 Madrid, España - Telephone
- +34 616 928 047
This policy applies to data related to this website and to communications we receive through it, by email or by telephone.
02 / YOUR DATA
What information we receive.
When you write to us, we receive the data you provide: your full name, email address and, if you include them, your company, telephone number, website and information about your enquiry or project. We also record your choice regarding future communications.
The form identifies the required fields. The other fields are optional: you do not need to complete them to send an enquiry. Without valid contact details, we will be unable to reply.
Browsing may generate technical data, such as your IP address, browser type, access date and pages visited. Its processing depends on the security or measurement purpose and the relevant consent preferences.
Share only what is necessary. Avoid including health information, identity documents, passwords or other sensitive data, as well as personal information about third parties that is not needed for your enquiry.
03 / PURPOSES AND LEGAL BASES
Why we use your data.
Each purpose has its own legal basis. Sending an enquiry or reading this policy does not constitute consent to receive advertising.
Enquiries and proposals
To respond to your request, understand your project, prepare a proposal when you ask for one and follow up on that enquiry.
Steps taken at the data subject’s request before entering into a contract, where applicable —Article 6(1)(b) of the GDPR—. For other enquiries, our legitimate interest in responding to requests received —Article 6(1)(f)—, limited to that purpose.
Professional relationships
If you contact us on behalf of a hotel or company, to use your professional contact details to communicate with that organisation.
Our legitimate interest in maintaining relationships with the organisation you represent —Article 6(1)(f) of the GDPR and Article 19 of the Spanish LOPDGDD—. This basis does not amount to general authorisation to send you advertising.
Marketing communications
To send you information about our activities, products or services when you have specifically authorised it.
Your consent —Article 6(1)(a) of the GDPR—, together with the electronic communications rules in the Spanish LSSI. The relevant checkbox is optional and unchecked by default.
Website security
To detect spam, attempted abuse and unauthorised access, and keep the website operating.
Our legitimate interest in protecting systems and communications —Article 6(1)(f) of the GDPR—, using proportionate measures limited to that purpose.
Usage statistics
To understand how the website is used and improve its content and operation.
Consent for non-essential analytics where it is required —Article 6(1)(a) of the GDPR and Article 22.2 of the Spanish LSSI—. The tools, conditions and preferences are described in the cookie policy.
Legal obligations
To fulfil applicable obligations, including requests to exercise rights and, if services are contracted, the relevant administrative, accounting and tax obligations.
Compliance with a legal obligation —Article 6(1)(c) of the GDPR—. If a contractual relationship begins, information on its specific data processing will be provided where appropriate.
Where processing is based on a legitimate interest, you may request more information about the balancing assessment and exercise your right to object under the conditions provided by law.
04 / OPTIONAL COMMUNICATIONS
You decide whether we stay in touch.
We will only use the data from the form for future marketing communications if you select the relevant optional checkbox. Leaving it unchecked does not prevent you from sending your enquiry or receiving a reply.
We currently manage contacts and communications manually. We retain your consent choice alongside your enquiry so that we can respect it and demonstrate authorisation when necessary.
You can change your mind. To withdraw your consent, write to info@hotelsperformance.com or use the unsubscribe mechanism in the communication you receive. Withdrawal is free of charge and does not affect the lawfulness of prior processing.
If we introduce a contact management or email marketing platform in the future, we will update the information on the relevant providers and processing activities.
05 / RETENTION
How long we keep your data.
We retain data for as long as necessary for each purpose and to comply with applicable obligations, according to the following criteria:
Enquiries that do not lead to a contract
While the enquiry is being handled and for up to 12 months after it is closed or after the last relevant interaction, unless specific information needs to be retained to address liabilities. This period applies to enquiries that do not result in a contractual relationship.
Clients and contractual relationships
During the relationship and, afterwards, for the periods required to comply with legal obligations or address potential liabilities. Where appropriate, data will be blocked and access restricted, rather than continuing to be used in ordinary business activities.
Marketing communications
While your authorisation remains in place and the data is still necessary for that purpose, subject to periodic reviews. After you unsubscribe, we may retain the minimum information needed to respect your objection and demonstrate how consent was managed during the applicable liability periods.
Copies of enquiries and security
Form submissions are stored in the website database and received in our email inbox. The retention criterion applies both to the form copy and to the copy received by email. Technical logs and backups are retained for limited periods, according to their function and the needs of information security and recovery.
06 / SERVICE PROVIDERS AND RECIPIENTS
Who may access the data.
In addition to authorised Hotels Performance personnel, technology providers may need to access certain data to deliver their services. This access is limited to their functions and the applicable terms and safeguards.
IONOS · Hosting and email
We use IONOS for website hosting and email. Enquiries may be retained both in the website database and in the relevant mailboxes.
Processing on behalf of our company is subject to the obligations applicable to data processors under Article 28 of the GDPR.
Cloudflare Turnstile · Form protection
The form uses Turnstile to detect automated traffic and reduce spam. For this purpose, Cloudflare processes technical signals, such as IP addresses and browser characteristics. According to its documentation, Turnstile does not access, store or transmit the content you enter in the form.
Cloudflare describes processing on behalf of the website owner to provide protection, as well as certain processing for which it acts as controller to improve detection. You can consult its Turnstile privacy information.
Website tools · Management, security and statistics
The website uses tools to manage forms, control access, create backups and obtain statistics. WP Statistics records statistics in the website’s own database; its current settings include IP address masking and do not store the full browser user-agent string.
These tools may use external connections to provide security, update or backup functions. Further information about browsing technologies and related services is provided in the cookie policy.
We may disclose information to public administrations, courts or other authorities where there is a legal obligation. If data needs to be disclosed to another recipient for a different purpose, we will inform you and apply the appropriate legal basis.
07 / INTERNATIONAL TRANSFERS
Services operating outside the EEA.
Some providers, such as Cloudflare, operate internationally and their services may involve processing data outside the European Economic Area.
International transfers are subject to the mechanisms and safeguards provided for in the GDPR, such as adequacy decisions or the European Commission’s standard contractual clauses, together with any supplementary measures required according to the provider and service.
Cloudflare describes the mechanisms for restricted transfers in its data processing agreement. You can request information about the safeguards applicable to the providers used by Hotels Performance by writing to info@hotelsperformance.com.
08 / YOUR RIGHTS
What you can request.
You may exercise the rights recognised by law where the relevant conditions are met:
Access
Find out whether we process your data, see what data we hold and receive information about its use.
Rectification
Correct inaccurate data or complete information that is incomplete.
Erasure
Ask us to delete your data when it is no longer necessary or another legal ground applies.
Objection
Object to certain processing, including direct marketing.
Restriction
Ask us to temporarily restrict the use of your data in the circumstances provided by law.
Portability
Receive your data in a structured format or request its transmission where applicable.
How to exercise them
Write to info@hotelsperformance.com or to Travel Child Care DJ, S.L., Calle Francisco Remiro 17, portal F, 5ºA, 28028 Madrid, España. State the right you wish to exercise and provide the information needed to identify your relationship with us.
We do not routinely require a copy of your identity document. We will only ask for additional, proportionate information where there are reasonable doubts about your identity.
As a general rule, we will respond within one month of receiving your request. If the complexity or number of requests justifies an extension, this may be extended by up to two further months; we will inform you within the first month and explain the reason.
Withdrawal of consent and complaints
You may withdraw any consent at any time, without affecting the lawfulness of prior processing. You may also lodge a complaint directly with the Spanish Data Protection Agency (AEPD), without having to complain to us first.
If we were to make decisions based solely on automated processing that produced legal or similarly significant effects, we would specifically inform you and apply the safeguards and rights provided for in the GDPR.
10 / SECURITY AND UPDATES
Protecting and reviewing information.
We adopt technical and organisational measures proportionate to the risk to protect data against unauthorised access, loss, alteration or improper disclosure. These measures include access controls, security tools and backups, and are reviewed to adapt them to the needs of the processing activities.
If your contact details change, you can let us know so that we can keep them up to date. This policy will be reviewed when services, providers or processing purposes change, and the date of the new version will be stated.
The legal framework comprises the General Data Protection Regulation, Spanish Organic Law 3/2018 (LOPDGDD) and, for electronic services and communications, Spanish Law 34/2002 (LSSI).